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1. Confirm if it's a leak alarm
Smart water meters have built-in flow and pressure sensors. If they detect abnormally low flow (dripping) or sudden high flow (a pipe break), the indicator light will flash and an alarm will sound.
2. Check the pipes immediately.
Close all valves and observe if water is still flowing. If leakage persists, locate the leak and contact a professional repairer.
Check the alarm notifications sent to your phone or platform.
Modern smart water meters will send detailed information such as the leak location and time via an app or SMS message to help you quickly locate the problem.
3. Replace the battery or check the communication module promptly.
If the indicator light is abnormal but no actual leak is detected, it may be due to low battery or a faulty communication module. Replace the battery or check the network connection.
How can I determine if my water meter has been tampered with or misused?
Determining if my water meter has been tampered with or misused
1. Check the integrity of the seal. My water meter is sealed with a disposable seal at the factory. A damaged or missing seal is direct evidence of unauthorized installation or disassembly. 2. Observe for abnormal readings.
After turning off all water-using devices, if the needle continues to move or the number continuously changes, this may indicate illegal meter tampering or water theft.
3. Utilize the smart water meter's anti-tampering feature.
Smart water meters have built-in anti-tampering sensors. If they detect any opening of the casing, removal of screws, or battery replacement, they will immediately trigger an alarm and flag it on the platform.
4. Compare historical water usage data.
Check historical water usage data on the platform. If there are sudden, significant fluctuations without actual water usage, further investigation is required to determine if there has been any theft or tampering.
