What to do if your smart water meter malfunctions?

Smart Water Meter Troubleshooting Guide

When your smart water meter malfunctions, first remain calm and troubleshoot step by step as follows:

1. Check the power supply and battery

If the meter displays "Low Power" or shows abnormal readings, replace the battery or check the power supply line immediately.

2. Clean the card slot and sensor

If the card is not inserted or cannot be read, it is often due to dust or foreign objects in the card slot. Gently wipe the card slot with a clean, soft cloth and ensure the card is inserted correctly.

3. Check the valve status

If the valve is locked or not moving, it may be affected by a strong magnetic field, vibration, or a malfunction in the valve itself. Contact property management or the manufacturer to reset or replace the valve.

4. Check the water pressure and filter

If water usage is low or there is no water, first check if the pre-valve is open, then check if the filter is clogged or if the water pressure is insufficient. Clean the filter or adjust the water pressure if necessary.

5. Software/Firmware Update

If communication errors or functional malfunctions occur, try upgrading the water meter's firmware or restarting the device to ensure the system uses the latest security patches.

6. Network Connection Failure

For smart water meters with remote meter reading, if network connectivity is unavailable, first check signal strength and network settings. If necessary, restart the device or reconfigure network parameters.

7. Sensor or Internal Circuit Failure

If readings are abnormal and the above measures are ineffective, the sensor may be damaged or the internal circuit may have short-circuited due to water ingress. In this case, immediately shut off the water supply and return the meter to the manufacturer or authorized service center for sensor or complete meter replacement.

8. Professional Repair and After-Sales Service

For complex faults or those that cannot be resolved independently, contact NINGBO SHIDAI INSTRUMENT CO.,LTD for professional testing and replacement support.